Consultancy Services

Consultancy Services

Are you a new or existing disability or aged care service provider struggling with setting up your systems, processes/procedures to meet compliance and governance requirements?
Contact us for a range of tailored supports at affordable prices from our highly skilled and experienced team.

RESTRICTIVE PRACTICES AUTHORISATION

Talking to many of the NDIS and Aged Care Providers that we work with, Links2Community has found that compliance with meeting Restrictive Practice obligations is a major issue. Many providers even found it hard to know where to start.

We began by assisting our clients to understand the process and how to navigate their way through the maze of NDIS Commission and state government requirements and portals with training and support.

Some organisations found it easier for us to directly assist with some of the work around Restrictive Practice Approvals.

Assistance and support with NSW Restrictive Practices Authorisation (RPA) requirements for the organisation’s Behaviour Support Practitioners and implementing providers who support NDIS Participants with approved Restrictive Practices (RPs) in their Behaviour Support Plans (BSP). This is done in the form of training and / or providing direct services and includes:

  • Adding BSPs to Department of Communities & Justice (DCJ) Portal, adding behaviours of concern and adding RPs
  • Arranging RPA Panels with SILC Manager and DCJ Independent Specialist
  • Obtaining consent for RPs
  • Adding all relevant documentation to DCJ Portal
  • Completing RP approvals in the NDIS Commission portal and adding relevant documentation
  • Monthly reporting on approved RPs
  • Tracking upcoming reviews and assisting with preparation

Assistance and support with incident management and reporting. This could be in the form of training and / or providing direct services. This could include:

  • Adding Reportable Incidents to NDIS Commission Portal
  • Drafting responses to the NDIS Commission when required
  • Tracking progress of reportable incidents
  • Tracking documentation for follow up for NDIS Q&S Commission
  • Weekly reporting on Reportable Incidents (RIs) for Unauthorized RIs

COMPLIANCE AND GOVERNANCE - Organisational and Industry Specific

Services include:

  • Internal audits
  • WHS systems
  • Assistance and support with incident management and reporting
  • Assistance with developing/implementing appropriate systems, processes and procedures to ensure running of programs are aligned with NDIS guidelines, compliance and governance requirements
  • Development of training material for the organisation’s support staff to ensure safety of NDIS Participants – e.g. dysphasia (speech disorders); dysphagia (difficulties with swallowing liquid and solid food); communication; Mealtime Management Plans; manual handling; medication monitoring and administration of PRN; nursing; implementing behaviour support plans - with or without restrictive practices and providing relevant ‘hands on’ training
  • Policy related work - completing gap analysis, ongoing review and updates of polices and Quality Management System (QMS), to ensure that processes and procedures meet with organisational policies and industry specific legal requirements. Providing recommendations to incorporate best practices

CLIENT TRANSITION / RELATED WORK

Services include:

  • Representing the organisation at high level stakeholder meetings – e.g: NSW Health, DCJ, FACS etc., to ensure smooth transition for clients and the organisation.
  • Collating client information and assessment reports to develop client and staff routines.
  • Training staff to understand what skills and experience is required to support the client.
  • Involving all relevant stakeholders in the life of the client to ensure that their support needs are met.

SIL (SUPPORTED INDEPENDENT LIVING)

Services include:

  • Supported Independent Living (SIL) related work including preparation of SIL applications inclusive of the NDIS participant’s roster of care and supporting documentation requirements; internal audits to ensure NDIS compliance and governance requirements are met, training of SIL support staff; risk mitigation; assessing compatibility between SIL residents and other supports as required

SYSTEMS & PROCESSES

Services include:

  • Practical hands-on training in PRODA – creating service bookings
  • Reviewing and setting up client intake processes
  • Efficiencies with internal systems and processes
  • Client Management systems review and recommendations

STRATEGIC BUSINESS PLANNING, DEVELOPMENT & MARKETING

Services include:

  • Assistance and support with strategic planning and implementation of NDIS Registration groups in a phased manner to ensure a strong business foundation
  • Assistance and support with start-up of programs
  • Advice and assistance on sourcing clients; promoting and marketing the business in the sector

FINANCE

Services include:

  • Practical hands-on training in PRODA - payment requests
  • Reviewing and assisting with payroll and invoicing systems
  • Assistance with training and / or providing direct financial administration support to ensure smooth running of financial processes, e.g. designing and implementing appropriate systems and databases to meet organisational needs; training related to processing client payments in PRODA, tracking NDIS Participants funding balances etc

TRAINING - Practical Training and Training Material

Services include:

  • Training in Plan Management
  • Mentoring and supervision of Support Coordinators; support workers and Allied Health professionals
  • Understanding NDIS Price Guide for Registration Groups

Vision

An all-inclusive, flexible and accessible community, where no one is socially isolated, irrespective of age, disability, language or cultural barriers.

Mission

Links2Community is committed to providing innovative, specialised and tailored support solutions and connecting socially isolated individuals within the community.